Frequently Asked Questions
Our customers have spoken! Here are the top 10 things our customers want to know about doing business with us.
Q1.) Do I have to open an account to order products from you?
Not at all. You can simply place your order by phone, fax or e-mail and we will issue a proforma invoice. Once payment has been received your goods will be despatched. Alternatively, a number of products are available through our retail shop on-line and can be purchased using card facilities.
Q2.) How do I open an account?
Simply download an account opening form, complete and return it to us. We will undertake a credit check on you and contact your referees before opening your account. Your first three orders will generally be on proforma invoice after which we would hope to offer you credit terms and limit.
Q3.) When will my order be delivered?
Our production is organised to ensure delivery by the ‘Due Date’ stated on your purchase order. Local janitorial orders are delivered within 48 hours, although urgent orders can be delivered same day where required. Full delivery information for web sales is available on each product page in our on-line shop.
Q4.) What about delivery charges?
Pallet orders on direct credit accounts are generally delivered free of charge. Smaller parcel orders incur a small charge to cover P&P costs. Shipping costs for web sales can be calculated prior to check-out and are dependent on consignment weight and postcode. We use a number of carriers, and these may vary depending on their costs and performance.
Q5.) My goods have arrived damaged. What do I do?
First of all let us apologise and assure you that this is unusual. You will need to contact us immediately so that we can ship fresh product out to you. If you received your goods by haulier we may ask you to take photos for us to see what has happened.
Q6.) Where can I find product information?
Material Safety Data Sheets (MSDS) and Product Information Sheets are available for most products and downloadable from the product pages next to each product.
Q7.) Do you have a certain product for a particular application?
Ring us or e-mail your requirement through and we will be able to tell you. If we do not have the product you require then we can certainly give you advice and most probably leads for you to find your product elsewhere.
Q8.) What lead times do you normally work to?
This very much depends on the type of product we are supplying to you and the size of your order. Lead times may vary from next day for in stock janitorial items and main line manufactured goods to up to two weeks for larger orders.
Q9.) What other products do you supply?
If you can’t quite find the product that you are looking for, then it is worth giving us a ring to see if we can make it or get hold of it for you. You will find us highly resourceful and helpful.
Q10.) What countries do you export to?
We can export anywhere in the world and use experienced shippers to deliver on our behalf. Shipping costs will be itemised on the quote we issue to you.